More NPS stuff...

I am a huge NPS fan, and it is working wonders at my organisation.

Here is a new blog post from Dale Wolf about the new Satmatrix report.

An excerpt....

"With the economy in turmoil, companies are focusing on customer experience and retention more than ever," said John Abraham, general manager of Net Promoter programs at Satmetrix. "These benchmarks give companies a way to compare themselves against other companies in key industries and understand who is best-in-class when it comes to customer loyalty and organic growth potential."

Great work... really cool to know that this stuff works...

Keep the faith.

QB.